New Skin House Co., Ltd. (hereinafter referred to as "we," "us," or "our"), the operator of New Skin House, respects your privacy and values our relationship with you.
When you visit our store (hereinafter referred to as the "Store") authorized and established through our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and use personal data about you (including your employees, representatives, or agents acting on your behalf). If you browse or make purchases on the Store, we may also collect, process, and use your personal data. We fully recognize the importance of personal data and are committed to ensuring the integrity and security of our Store.
This Privacy Policy describes the types of personal data we collect, how we use it, with whom we share it, and your rights and choices regarding our use of this information.
This Privacy Policy will help you understand the following:
What Information We Collect
Information You Provide
How We Use Personal Data
How We Use Cookies and Similar Tracking Technologies
How We Process, Share, Transfer, and Disclose Personal Data
Your Rights and Choices
How We Protect Personal Data
Updates to This Privacy Policy
How to Contact Us
1. What Information We Collect
We may obtain personal data about you from various sources. We collect this information when you visit our Store or interact with our social media/social networking pages (or related stores and corresponding applications such as Facebook and Instagram). When you visit the Store or our social media pages, we may also collect certain information about your device or usage through automated means or technologies such as cookies, web server logs, and web beacons.
Categories of Personal Data Collected
The categories of personal data collected by the Store may include:
Identification Information: Personal identifiers (e.g., member name, Mobile Carrier Barcode, address, telephone number, email address, etc.).
Personal Characteristics: Individual descriptions (e.g., gender, date of birth).
Social Circumstances:
Residence and facilities (e.g., residential address).
Business Tax ID Number (Unified Business Number).
Invoice Donation Unit Code (Charity Code).
Lifestyle details (e.g., types of consumer goods used and service details).
Guest Checkout Data Retention:For both registered members and non-member (guest) checkouts, the system automatically retains necessary personal data and purchase records for order fulfillment, logistics, and tax invoicing.
Purpose: Order creation, product delivery, customer support, and legal e-invoice issuance.
Scope: Recipient information and payment records manually entered on the checkout page.
Legal Basis: Under the Personal Data Protection Act, non-member transaction data is securely stored and deleted in accordance with the platform's privacy policy.
2. Information You Provide
You may choose to provide personal data to us in several ways, such as registering an account, making a purchase, or engaging with our social media channels. The types of personal data you may provide include:
Contact information (e.g., name, postal address, invoicing details, email address, mobile or telephone number, mobile network provider).
Age and date of birth.
Gender and preferred language.
Account credentials (username and password).
Payment details (e.g., payment card numbers, expiration dates, shipping and billing addresses).
Purchase history and product browsing history.
Product preferences and communication channel preferences.
User-generated content (e.g., photos, reviews, survey responses, and comments).
Social media profile information when engaging with our pages (e.g., name, profile picture, likes, location, friend list, or geolocation details when using mobile applications).
Device identifiers (e.g., MAC address, IP address, or other online identifiers).
Providing personal data is voluntary; however, if you choose not to provide required information, certain services or promotional offers may not be accessible.
Why We Collect Your Personal Data
We collect personal data for specific business purposes to provide goods and services to you, including but not limited to:
Customer relationship management and services.
Consumer protection.
E-commerce and online shopping operations.
Identity verification and fraud prevention.
Dispute resolution (including consumer and intellectual property disputes).
Enhancing transaction security.
Debt collection.
Notifications regarding business opportunities, products, services, and updates.
Detecting and preventing errors, fraud, or criminal acts, and monitoring compliance risks.
Investigating potential illegal activities affecting personal or property safety, or contractual breaches.
Enforcing Terms of Service and Return Policies.
Compliance with legal obligations.
Other specific purposes consented to at the time of collection.
3. How We Use Personal Data
We may use the information you provide to:
Send promotional materials or other communications.
Provide requested information and services.
Follow up on or confirm orders, appointments, returns, or refunds, and send non-marketing communications related to your purchases.
Process payments and transactions.
Create and manage your account, including access to purchase history.
Respond to inquiries and support requests.
Customize advertisements across our Store, social media channels, and third-party platforms based on your interests and browsing history.
Administer participation in special events, contests, sweepstakes, surveys, and promotions.
Operate and communicate via our social networks or mobile applications.
Conduct business operations, evaluation, and improvements (including developing new products/services, market research, data analysis, customer relationship management, accounting, and internal audits).
Comply with applicable legal requirements, industry standards, and internal policies.
Conduct periodic data cleansing, linking, or merging across internal systems or service providers to eliminate duplicate records and ensure data accuracy.
Direct Marketing Notice
If you provide personal data, we may use it for direct marketing to promote our products and services.
We will verify during our initial marketing contact that you do not object to receiving such communications. You may opt out upon receiving the first message or at any time thereafter without incurring any fees.
Direct marketing communications may be sent via telephone, mail, email, SMS, mobile apps, web apps, social media, or other communication channels.
Direct marketing practices comply strictly with the Personal Data Protection Act of the Republic of China (Taiwan).
4. How We Use Cookies and Similar Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your computer, mobile device, or smart terminal by a web server when you visit or browse a website. They typically contain identifiers, site names, numbers, and characters. Cookies allow the site to recognize your browser upon return visits and store user preferences.
How We Use Cookies
When you use our Store, we may collect device models, operating systems, unique device identifiers, IP addresses, and cache browsing/click activity through Cookies or similar technologies. This helps us recognize your identity, optimize user experience, and tailor site functionality to your needs.
On our SHOPLINE-hosted Store, Cookies enable us to identify registered users or active members without requiring re-authentication on every page.
Managing Cookies
Most web browsers allow you to manage or disable Cookies via their settings menu. You may choose to block all Cookies or third-party Cookies, or clear existing tracking data from your device cache.
For instructions on managing Cookies across major browsers, please consult:
Google Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer / Microsoft Edge: https://support.microsoft.com/help/260971
Safari (Desktop): https://support.apple.com/kb/PH5042
Mozilla Firefox: https://support.mozilla.org/kb/cookies-information-websites-store-on-your-computer
Opera: https://www.opera.com/help
Note: Rejecting or deleting Cookies may affect your user experience, and certain features or services may not function properly.
5. Processing, Sharing, Transferring, and Disclosing Personal Data
(1) Processing
Certain Store functionalities are supported by third-party partners (e.g., technology providers, payment gateways, and logistics services). For instance, when you complete transactions or use payment gateways integrated with SHOPLINE, third-party processing partners may handle your payment card and identification details to fulfill transactions, monitor risk, and perform identity verification. We enforce strict confidentiality agreements with all data processors.
(2) Sharing
We will not share personal data with third parties except under the following circumstances:
With your explicit prior consent or authorization.
To comply with legal obligations, statutory regulations, or law enforcement mandates.
Directly related to national security, public defense, public health, or major public interests.
Directly related to criminal investigations, prosecutions, or court proceedings.
To safeguard life, property, or vital legal interests where obtaining consent is difficult.
Where the personal data has been publicly disclosed by you or gathered from legally accessible public sources.
Sharing with SHOPLINE Affiliates: To deliver integrated products, resolve account issues, and safeguard system security, relevant personal data may be shared with SHOPLINE and its affiliates within necessary limits.
Third-Party Service Applications: When using third-party applications (e.g., App Store plugins, marketing apps, or logistics services), information provided directly to those third-party providers is governed by their respective privacy policies and user agreements.
(3) Transfer
Control of personal data will not be transferred to external entities unless explicitly authorized, required by law, or as part of a merger, acquisition, reorganization, or bankruptcy proceeding. In the event of a corporate restructuring, the successor entity will remain bound by this Privacy Policy.
(4) Public Disclosure
We do not publicly disclose personal data to unrestricted audiences except as agreed upon in contract terms or required by law.
Minors
This Store is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or legal guardian and believe your child has submitted personal data to us, please contact us immediately to request deletion.
6. Your Rights and Choices
You hold specific rights regarding the personal data we collect:
Email Opt-Out: Click the "Unsubscribe" link at the bottom of any promotional email, or contact customer service to remove your email from marketing lists.
SMS Opt-Out: Follow the opt-out instructions provided in text messages or contact us directly.
Social Network Applications: Remove connected applications through your respective social media account settings (e.g., Facebook Help Center).
Geolocation Data: Adjust location permissions directly within your mobile device settings.
Revoking Consent & Access Rights: You may withdraw consent, request access, review, obtain copies of, update, correct, or request deletion/blocking of your personal data by contacting our Data Protection Officer/Customer Service team. Identity verification may be required prior to processing your request.
7. How We Protect Personal Data
We maintain appropriate administrative, technical, and physical safeguards designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
8. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our personal data practices or legal requirements. Material updates will be posted prominently on our Store with an updated effective date at the top of the policy.
9. How to Contact Us
If you have any questions or comments regarding this Privacy Policy, or if you wish to update your preferences or personal information, please contact us:
Company Name: New Skin House Co., Ltd. (新皮屋國際有限公司)
Online Support:
Leave a message via the [Contact Us / Order Communication] section on our website.Customer Service Phone: +886-2-2986-3456 ext. 205 / 206
Service Hours: Monday – Friday, 09:30 – 17:30 (GMT+8)
Translation Disclaimer: This translation is provided for reference only. In case of any discrepancy between the English version and the original Traditional Chinese version, the Traditional Chinese version shall prevail.
