Welcome to the New Skin House Cosmeceutical Website (hereinafter referred to as "the Website"). By registering as a member or using our services, you agree to comply with and be bound by the following Terms of Service.
If you are a minor under the age of 18 or require third-party consent under the laws of the Republic of China (Taiwan), you must obtain permission from your parent, legal guardian, or authorized third party prior to registering or using our services. Registration or use of our services implies that your parent, guardian, or third party has reviewed, understood, and accepted these terms on your behalf.
1. Member Registration & Service Usage
Account & Personal Data Protection: Please refer to our Privacy Policy and Return & Exchange Policy regarding account safety and data usage.
Non-Discountable Products: Items in your cart marked with a blue asterisk (✱) are non-discountable. Coupons, shopping credits, promotional discounts, and reward programs cannot be applied to these items.
Shopping Credits & Reward Points Policy:
Earning and redeeming credits/points requires an active member account. Members must log in, collect coupons, and manually select redemption options during checkout.
Earned points and unapplied shopping credits do not constitute personal assets prior to actual redemption. They are non-transferable and cannot be exchanged for cash or non-promotional payouts.
Shopping credits and reward points cannot be combined or transferred between accounts.
In the event of program termination, any calculation disputes will be governed strictly by the official transaction records retained by New Skin House Co., Ltd. (hereinafter referred to as "the Company").
Account & Personal Data Protection: Please refer to our Privacy Policy and Return & Exchange Policy regarding account safety and data usage.
Non-Discountable Products: Items in your cart marked with a blue asterisk (✱) are non-discountable. Coupons, shopping credits, promotional discounts, and reward programs cannot be applied to these items.
Shopping Credits & Reward Points Policy:
Earning and redeeming credits/points requires an active member account. Members must log in, collect coupons, and manually select redemption options during checkout.
Earned points and unapplied shopping credits do not constitute personal assets prior to actual redemption. They are non-transferable and cannot be exchanged for cash or non-promotional payouts.
Shopping credits and reward points cannot be combined or transferred between accounts.
In the event of program termination, any calculation disputes will be governed strictly by the official transaction records retained by New Skin House Co., Ltd. (hereinafter referred to as "the Company").
2. Store Promotions, Reward Points & Shopping Credits
Promotional Event Rules
Select brands and discounted items are excluded from storewide promotions. Please consult the Applicable Brand List listed in each event's Terms & Conditions.
Retroactive requests for promotional rewards after order completion will not be accepted.
The Website reserves the right to modify, adjust, suspend, or terminate promotional events at any time due to unforeseen circumstances, with changes taking effect upon publication on the Website.
Select brands and discounted items are excluded from storewide promotions. Please consult the Applicable Brand List listed in each event's Terms & Conditions.
Retroactive requests for promotional rewards after order completion will not be accepted.
The Website reserves the right to modify, adjust, suspend, or terminate promotional events at any time due to unforeseen circumstances, with changes taking effect upon publication on the Website.
Reward Points Rules
Eligibility: Requires an active Website membership. You must be logged in while completing purchases to earn points.
Earning Rate: General members earn 1 point per NT$100 spent. Earning rates may vary based on membership tiers.
Crediting: Points are automatically issued by the system once an eligible order reaches [Completed] status.
Redemption: Points can be redeemed for select gifts in the member portal once the threshold is reached. Added gift items will appear in the shopping cart.
Point Expiry: Standard points earned in a given calendar year expire on December 31 of the following year. Special event promotional points expire at the end of the current year.
Order Cancellations: If a cancelled order contains expired points, the system will only refund unexpired points. The order will indicate points as "Refunded."
Points to Cash Conversion ("Points into Gold"): Occasional, temporary campaign. The redemption rate is 10 points = NT$1.
Applies to single orders exceeding NT$2,000.
Maximum discount per order: NT$200.
Items marked with a blue asterisk (✱) are excluded.
Eligibility: Requires an active Website membership. You must be logged in while completing purchases to earn points.
Earning Rate: General members earn 1 point per NT$100 spent. Earning rates may vary based on membership tiers.
Crediting: Points are automatically issued by the system once an eligible order reaches [Completed] status.
Redemption: Points can be redeemed for select gifts in the member portal once the threshold is reached. Added gift items will appear in the shopping cart.
Point Expiry: Standard points earned in a given calendar year expire on December 31 of the following year. Special event promotional points expire at the end of the current year.
Order Cancellations: If a cancelled order contains expired points, the system will only refund unexpired points. The order will indicate points as "Refunded."
Points to Cash Conversion ("Points into Gold"): Occasional, temporary campaign. The redemption rate is 10 points = NT$1.
Applies to single orders exceeding NT$2,000.
Maximum discount per order: NT$200.
Items marked with a blue asterisk (✱) are excluded.
Shopping Credits Rules
Eligibility & Distribution: Available to registered members. Credits are issued automatically based on event criteria and promotion periods.
Balance Inquiry: View your remaining balance anytime in the Member Center.
Validity Period: Credits have strict expiration dates. Unused credits automatically expire at 23:59 on the expiration date and will not be extended, reissued, or notified individually.
Order Cancellations: Expired credits will not be refunded upon order cancellation; only valid credits will be returned to your account.
Redemption Thresholds: Subject to event minimum purchase requirements. 1 Shopping Credit = NT$1 off eligible items. Items marked with a blue asterisk (✱) do not count toward discount thresholds or limits.
Eligibility & Distribution: Available to registered members. Credits are issued automatically based on event criteria and promotion periods.
Balance Inquiry: View your remaining balance anytime in the Member Center.
Validity Period: Credits have strict expiration dates. Unused credits automatically expire at 23:59 on the expiration date and will not be extended, reissued, or notified individually.
Order Cancellations: Expired credits will not be refunded upon order cancellation; only valid credits will be returned to your account.
Redemption Thresholds: Subject to event minimum purchase requirements. 1 Shopping Credit = NT$1 off eligible items. Items marked with a blue asterisk (✱) do not count toward discount thresholds or limits.
Store Coupon Rules
Online coupons apply strictly to online store purchases and designated products.
Limited to one coupon per qualifying order. Offers cannot be combined.
Coupons cannot be resold, redeemed for cash, exchanged for change/gifts, or applied toward shipping fees.
Coupons must be manually claimed in the member account. They are non-transferable and will not be reissued if lost or expired.
Promotional coupons are complimentary gifts and are not subject to standard commercial gift certificate regulations.
Invoices reflect the actual net amount paid after coupon application.
New Member Gifts: "First Purchase Gift" and "Registration Gift" must be manually claimed and selected at checkout. If requirements are not met or the option is unselected, the system will void the discount. Please verify coupon application on the checkout page.
Online coupons apply strictly to online store purchases and designated products.
Limited to one coupon per qualifying order. Offers cannot be combined.
Coupons cannot be resold, redeemed for cash, exchanged for change/gifts, or applied toward shipping fees.
Coupons must be manually claimed in the member account. They are non-transferable and will not be reissued if lost or expired.
Promotional coupons are complimentary gifts and are not subject to standard commercial gift certificate regulations.
Invoices reflect the actual net amount paid after coupon application.
New Member Gifts: "First Purchase Gift" and "Registration Gift" must be manually claimed and selected at checkout. If requirements are not met or the option is unselected, the system will void the discount. Please verify coupon application on the checkout page.
3. Ordering Terms & Cancellation Policy
Invoice Terms: Please review the "Invoicing & Consumer Rights" section prior to purchase.
Order Status: Order summaries sent via email showing [Processing] indicate stock verification and do not constitute final acceptance of the order by the Company.
Cancelling Orders:
Status [Processing]: Click [View] at the bottom of the page and select [Cancel Order].
Status [Confirmed]: Indicates order packing/shipment in progress. To modify or cancel, immediately contact customer service or message through the order portal.
Refusal of Delivery: Malicious refusal to accept delivered items empowers the Website to suspend or terminate member privileges.
Invoice Field Checks: Members are responsible for ensuring default invoice fields (Cloud Invoice Mobile Barcode, Tax ID, or Charity Code) are correctly entered prior to checkout.
Invoice Terms: Please review the "Invoicing & Consumer Rights" section prior to purchase.
Order Status: Order summaries sent via email showing [Processing] indicate stock verification and do not constitute final acceptance of the order by the Company.
Cancelling Orders:
Status [Processing]: Click [View] at the bottom of the page and select [Cancel Order].
Status [Confirmed]: Indicates order packing/shipment in progress. To modify or cancel, immediately contact customer service or message through the order portal.
Refusal of Delivery: Malicious refusal to accept delivered items empowers the Website to suspend or terminate member privileges.
Invoice Field Checks: Members are responsible for ensuring default invoice fields (Cloud Invoice Mobile Barcode, Tax ID, or Charity Code) are correctly entered prior to checkout.
4. Invoicing & Consumer Rights
Effective June 23, 2026, the Website operates a fully automated e-Invoice system.
Basic Invoicing Rules
Electronic Invoices: Default issued format is an electronic invoice. If no cloud option is selected, a physical printout of the electronic invoice will accompany the shipment.
No Post-Issuance Changes: In accordance with Ministry of Finance regulations, invoices cannot be modified, reissued, or assigned to a barcode/Tax ID after issuance.
Electronic Invoices: Default issued format is an electronic invoice. If no cloud option is selected, a physical printout of the electronic invoice will accompany the shipment.
No Post-Issuance Changes: In accordance with Ministry of Finance regulations, invoices cannot be modified, reissued, or assigned to a barcode/Tax ID after issuance.
Cloud Invoices & Lottery Notifications
Mobile Barcode Format: Personal Cloud Barcodes must begin with a forward slash / (e.g., /ABC123D).
Winning Notifications: The Ministry of Finance automatically checks winning numbers for Cloud Invoices and handles prize payouts.
No Automated Store Email Notice: The Website does not send email notifications for winning invoices. Winning results rely solely on the Ministry of Finance platform.
Data Accuracy & Liability: Users are responsible for providing correct information (Mobile Barcode, Tax ID, Donation Code). The Company is not liable for uncollected prizes resulting from incorrect data entry.
Anti-Fraud Warning: Neither the Ministry of Finance nor New Skin House will ask you to update credit card details or click links via email to verify invoice information. Please check invoice status directly on the official E-Invoice Integrated Service Platform.
Mobile Barcode Format: Personal Cloud Barcodes must begin with a forward slash / (e.g., /ABC123D).
Winning Notifications: The Ministry of Finance automatically checks winning numbers for Cloud Invoices and handles prize payouts.
No Automated Store Email Notice: The Website does not send email notifications for winning invoices. Winning results rely solely on the Ministry of Finance platform.
Data Accuracy & Liability: Users are responsible for providing correct information (Mobile Barcode, Tax ID, Donation Code). The Company is not liable for uncollected prizes resulting from incorrect data entry.
Anti-Fraud Warning: Neither the Ministry of Finance nor New Skin House will ask you to update credit card details or click links via email to verify invoice information. Please check invoice status directly on the official E-Invoice Integrated Service Platform.
Invoice Settings & Member Profiles
Tax ID Numbers: Must consist of exactly 8 numeric digits.
Donation / Charity Codes: Must consist of 3 to 7 numeric digits.
Automatic Fallback: If a Cloud Invoice type is selected but the corresponding code field is invalid or left blank, the system will automatically default to issuing a paper printout with the shipment without separate notice.
Guest Checkout: For non-member checkouts, essential personal and transaction data will be securely processed and retained solely for order fulfillment, delivery, customer service, and legal invoicing under the Personal Data Protection Act.
Tax ID Numbers: Must consist of exactly 8 numeric digits.
Donation / Charity Codes: Must consist of 3 to 7 numeric digits.
Automatic Fallback: If a Cloud Invoice type is selected but the corresponding code field is invalid or left blank, the system will automatically default to issuing a paper printout with the shipment without separate notice.
Guest Checkout: For non-member checkouts, essential personal and transaction data will be securely processed and retained solely for order fulfillment, delivery, customer service, and legal invoicing under the Personal Data Protection Act.
5. General Provisions & Legal Jurisdiction
Price & Service Adjustments: The Company reserves the right to modify product pricing, specifications, and promotions. Changes will be announced on the Website without individual notice (confirmed orders excepted).
Force Majeure: Delivery timelines may be subject to delay caused by natural disasters, severe weather, or unforeseen emergencies beyond reasonable control.
Governing Currency: All transactions on this website are denominated in New Taiwan Dollars (NTD).
Dispute Resolution & Jurisdiction: Transactions, terms, and unaddressed matters are governed by the laws of the Republic of China (Taiwan). In the event of a legal dispute, the Taiwan Taipei District Court shall serve as the court of first instance.
Translation Disclaimer: This translation is provided for reference only. In case of any discrepancy between the English version and the original Traditional Chinese version, the Traditional Chinese version shall prevail.
Price & Service Adjustments: The Company reserves the right to modify product pricing, specifications, and promotions. Changes will be announced on the Website without individual notice (confirmed orders excepted).
Force Majeure: Delivery timelines may be subject to delay caused by natural disasters, severe weather, or unforeseen emergencies beyond reasonable control.
Governing Currency: All transactions on this website are denominated in New Taiwan Dollars (NTD).
Dispute Resolution & Jurisdiction: Transactions, terms, and unaddressed matters are governed by the laws of the Republic of China (Taiwan). In the event of a legal dispute, the Taiwan Taipei District Court shall serve as the court of first instance.
Translation Disclaimer: This translation is provided for reference only. In case of any discrepancy between the English version and the original Traditional Chinese version, the Traditional Chinese version shall prevail.
